Privacy Policy

Effective 8 August 2026. This policy is published by DUNTOS LLC, trading as Duntos Automation, of Raleigh, North Carolina, USA.

This policy explains what personal information Duntos Automation collects, why we collect it, who we share it with, and how you control it. It covers duntos.com and every form, chat widget, phone call, email and text message operated by Duntos Automation.

1. Who we are

Duntos Automation is a trading name of DUNTOS LLC, a North Carolina limited liability company based in Raleigh, North Carolina. We build custom automation for home-service businesses, including HVAC, plumbing and electrical companies. You can reach us at [email protected].

2. What we collect

• Contact details you give us. Your name, business name, email address, mobile phone number, and anything you type into a form, a chat widget or a message to us.
• Details about your business. What you told us about your services, your service area, your call volume and how your office works, so we can answer your enquiry.
• Basic technical information. Standard web server and analytics data such as the pages you viewed and the approximate region you viewed them from.

We do not collect payment card details on this website, and we do not knowingly collect information from anyone under 18.

3. Why we use it

• To reply to your enquiry and answer your questions.
• To schedule, confirm and remind you about a call or appointment you asked for.
• To send you information about our services, if you asked us to.
• To provide and improve the services we have agreed to deliver to you.
• To meet our legal and record-keeping obligations.

4. Text messages and mobile information

How we get your consent

We only send text messages to a mobile number when the person who owns it has asked us to. You give that consent by ticking the consent box on our SMS opt-in page, or by telling us directly in writing that you want text messages.

The consent box is optional. It is never ticked for you, and you can submit the form without it. Agreeing to receive text messages is never a condition of any service, purchase, consultation or booking with Duntos Automation.

What we send

• Conversational and appointment messages. Replies to an enquiry you started, plus confirmations and reminders for a call or appointment you booked.
• Marketing and promotional messages. Occasional offers and news about our services, sent only to people who ticked the consent box.

Frequency, rates and how to stop

• Message frequency varies, up to 10 messages per month.
• Message and data rates may apply. Your mobile carrier sets those rates, not us.
• Reply STOP to any message to opt out. You will receive one confirmation that you have been unsubscribed, and nothing after that.
• Reply HELP for help, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.

Our full messaging terms are set out in our Terms and Conditions.

5. Who else sees your information

We share personal information only with the service providers that run parts of our business for us, and only so they can do that work. That includes our customer relationship platform, our messaging and email providers, and our website host. They are bound to use it only for the service they provide to us.

We may also disclose information where the law requires it, or to protect our legal rights.

We do not sell, rent or trade personal information. As stated in section 4, mobile opt-in and consent data are excluded from all sharing.

6. How long we keep it

We keep enquiry and customer records for as long as we have a relationship with you and for as long afterwards as we need to meet our legal and accounting obligations. If you opt out of text messages we keep a record of that opt-out, so that we do not message you again by mistake.

7. Your choices

• Reply STOP to any text message to stop text messages.
• Use the unsubscribe link in any marketing email to stop marketing emails.
• Email [email protected] to ask what we hold about you, to correct it, or to ask us to delete it.

8. Security

We use industry-standard measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Changes to this policy

If we change this policy we will update the effective date at the top of this page. Material changes to how we handle text messages will be announced here before they take effect.

10. Contact us

DUNTOS LLC, trading as Duntos Automation
Raleigh, North Carolina, USA
[email protected]